Accounts & Verification
Link an eligible existing account and verify your identity.
Frequently asked
Do I need a bank account to use ChatPay?
The current pilot links an eligible existing Nigerian bank account through a consent and mandate flow. Opening a new bank account inside ChatPay is not currently supported.
Read full article →How do I open an account on ChatPay?
ChatPay does not currently open new bank accounts. The pilot can link an eligible existing account through the WhatsApp onboarding flow.
Read full article →Why am I being asked to verify my identity?
Verification helps:
- Protect your account
- Prevent fraud
- Comply with regulations
- Increase transaction limits
What documents are required?
Depending on the account level, you may need:
- BVN
- Phone number
Higher tiers may require additional KYC such as a valid government ID.
Read full article →How long does verification take?
Most verifications complete within minutes. Some cases require manual review and may take longer — we'll notify you on WhatsApp as soon as it's done.
Read full article →