How can we help you today?
Find current pilot information about linked accounts, airtime, electricity, security and support.
Browse by category
Pick a topic to see step-by-step guides and answers.
Getting Started
New to ChatPay? Start here.
4 articles
Accounts & Verification
Link an eligible existing account and verify your identity.
5 articles
Transfers
Transfer functionality is pending provider certification.
7 articles
Airtime & Data
Airtime for supported networks; data bundles are not yet available.
4 articles
Bill Payments
Pay supported prepaid and postpaid electricity bills.
3 articles
Fees & Charges
Transparent pricing — no hidden charges.
3 articles
Security
How we keep your money and data safe.
4 articles
Failed Transactions
Why transactions fail and how reversals work.
2 articles
International Transfers
Sending money in and out across borders.
3 articles
Business Accounts
Collect, pay out and manage business finances.
3 articles
WhatsApp Issues
Troubleshoot the chat experience.
2 articles
Support
How to reach us and what to include.
2 articles
Fraud & Scams
Stay safe — verify channels and report impersonators.
2 articles
Popular articles
Getting Started
What is ChatPay?
A controlled conversational-finance pilot on WhatsApp.
Getting Started
How do I start using ChatPay?
Five quick steps to get up and running.
Accounts & Verification
How do I open an account on ChatPay?
New-account opening is not currently available.
Transfers
How do I send money?
Transfers are not currently enabled.
Transfers
I was debited but the recipient was not credited
Do not retry; contact support with the reference.
Security
Is ChatPay safe?
Bank-grade security, encryption and fraud monitoring.
Still need help? Contact us
Our support team is available 24/7. Reach out through any channel below or send us a message using the form.
Contact Support
Use the form for any enquiry
hello@chatpayhq.com
Phone
+234 915 461 3224
Office
374 Ikorodu Road, Maryland, Lagos, Nigeria