Security
How we keep your money and data safe.
Frequently asked
Is ChatPay safe?
ChatPay uses:
- Bank-grade security
- Encrypted communication
- Fraud monitoring
- Secure banking infrastructure
Will ChatPay ask for my OTP?
ChatPay may request OTP verification for transaction authorization.
Never share your OTP, PIN or password with anyone — including people claiming to be from ChatPay.
Read full article →How do I protect my account?
Best practices:
- Secure your phone with a passcode or biometrics
- Never share OTPs
- Verify transactions carefully before confirming
- Report suspicious activity
- Use WhatsApp's built-in security features
My account is compromised
Contact support immediately so we can secure your account and review any suspicious activity.
Read full article →