Transfers

Transfer functionality is pending provider certification.

Frequently asked

How do I send money?

Transfers are currently disabled while the outward-transfer, name-enquiry and final-status provider contracts are completed and certified. ChatPay will not display a transfer success receipt without a confirmed provider result.

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Which banks can I transfer to?

No transfer bank list is currently published because transfers are not enabled. Supported institutions will be based on the certified provider bank-list response at launch.

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How long do transfers take?

Transfers are not currently enabled. Processing and pending-state expectations will be documented after provider certification.

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My transfer is pending — what should I do?

Public transfers are not enabled. If you participated in an authorized controlled test, contact support with the transaction reference and do not retry the payment.

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I was debited but the recipient was not credited

Public transfers are not enabled. For an authorized controlled test, do not retry. Contact support immediately with the transaction reference so the debit can be reconciled before any further action.

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Can I cancel a transfer?

Transfers are not currently enabled. Cancellation behavior will be published with the certified transfer service terms before launch.

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I sent money to the wrong account

Public transfers are not currently enabled. If this concerns an authorized controlled test, contact support immediately with the reference.

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