If you believe your account or payment is at risk, secure your phone and WhatsApp account, do not repeat an unclear payment, and contact ChatPay promptly with the reference and what happened. Never include your PIN.
How we respond
- Identify and assess the affected service, information and customers.
- Contain the incident and preserve reliable investigation evidence.
- Remove or mitigate the cause, recover safely and monitor for recurrence.
- Notify affected customers, partners or authorities where law or risk requires it.
- Document lessons and improve controls after closure.
Customer communication
Not every operational error is a personal-data breach. When customer action is needed, our notice will explain what occurred to the extent it can safely be disclosed, the likely impact and the steps the customer should take.
Report a concern
Include your ChatPay transaction or case reference, date, amount and a concise description. Do not send your PIN, OTP, password, full card details or other secret authentication information.
Contact us
Questions, privacy requests and complaints can be sent to hello@chatpayhq.com.
CP Technology Limited (ChatPay), 374 Ikorodu Road, Maryland, Lagos, Nigeria.