ChatPay Policy Centre
Clear, customer-facing information about using ChatPay, protecting your account, identity checks, personal information and rewards.
These public notices explain the customer rules. ChatPay also maintains confidential internal compliance procedures that are not published because they contain security controls and monitoring methods.
Terms of Use
Rules for using ChatPay accounts, payments and partner-provided services.
Privacy Notice
What we collect, why we use it, who receives it and your rights.
KYC & Onboarding
The identity and business checks used during onboarding and upgrades.
AML & Financial Crime
How ChatPay prevents financial crime and what customers must do.
Data Retention
How long regulated and operational records are kept.
Incident Response
How we prepare for, respond to and communicate security incidents.
Referral Policy
Rules for customer rewards and Founding Community recognition.
Cookie Policy
How the ChatPay website uses cookies and similar technologies.